MySpicer FAQ’S

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MySpicer FAQ’S2020-08-13T09:04:09-06:00

Here are some of the most common MySpicer faq’s.  If you don’t find your answer here in our frequently asked questions section, feel free to contact us for more information.

What is your return policy?2020-08-13T09:01:55-06:00

MySpicer is unable to accept returns or exchanges on food products because they are perishable items.  Our products are packaged fresh at the time of your order in bulk packaging.  For this reason, and our high standards in food safety, returns can’t be placed back into inventory.  Read more about our return policy.

How do you calculate your shipping prices?2020-08-13T08:59:43-06:00

MySpicer charges you our UPS negotiated rates for shipping plus a small handling fee (usually $1 – $2). We do not mark-up your shipment or treat shipping as a profit center. We offer extremely competitive pricing on our products and don’t mark-up these so we can cover shipping costs to offer you “free” shipping. Simply put, we charge you what we get charged for shipping.

Do you ship outside the US?2020-08-13T09:29:57-06:00

MySpicer only ships to physical addresses within the United States including Hawaii, Alaska and the US Virgin Islands.  We are unable to make exceptions to ship overseas.  More Shipping Info

When should I expect to receive my order?2020-08-13T09:00:03-06:00

Our website is open 24/7 so that you may order when it is most convenient for you. Please keep in mind that your orders will always be processed during our normal business hours (Monday – Friday, 8:00 AM to 5:00 PM Mountain Time). All orders will be processed within 1-3 days. Please allow 3-8 days for delivery. Please allow extra shipping time for orders that are placed over the weekend or on holidays because they are processed the following business day.

How do I obtain specific product information?2020-08-13T08:58:18-06:00

Requests for product information such as specification sheets, ingredient information, nutrition information, gluten information, Kosher information or usage information can be obtained by filling out our ONLINE FORM. Our technical team will make sure to get you this information.

What about safety and third party certifications?2020-08-13T09:02:14-06:00

Our professional quality assurance staff spends countless hours ensuring that only the highest quality products are brought into Rocky Mountain Spice Company. We visually inspect products arriving at our facility and we enforce a strict specification program to assure that quality remain the same, time after time, ensuring Good Manufacturing Practices (GMP). Read more about our safety and certifications.

Do you offer free samples to test?2020-08-13T17:05:45-06:00

We strive to be as accommodating as possible but we are unable to provide samples. The majority of our products are offered in sizes starting at just a few ounces. We recommend you order a smaller size to start if you are unsure about a particular product.

Do you offer custom or private labeling and packaging?2020-10-06T11:15:27-06:00

We can co-pack dry blended seasonings or ingredients into a variety of packaging configurations (bottles, tins, stand-up pouches, etc.). Minimums start at 3,000 units per order. Bulk blends packed from 5-50 lb. cases have a 500 lb. minimum. We prefer to manage projects on a turn-key basis. (We source all ingredients for production). We review tolling projects (fee for packaging only with all customer owned ingredients) on a case by case basis, however the minimums will run significantly higher.  If these levels fall into your current needs, we should schedule a call.

We have a strong R&D Group of Food Scientists to assist you in developing and reformulating products for your business.  Our hourly rate structure for these services is based on your particular project and will be determined and discussed before the start of any sampling or development work.

We are particularly well suited to help grow and improve your companies with your current product offerings, as well as support your processes and product development in line with your business planning.  If you have a well-developed business plan or products, and you have a need for the mid to upper level services we offer, we want to help you grow and succeed.

Start-up operations are not typically a fit for us as our minimum orders tend to run too high.  We will consider working with start-ups providing they can demonstrate a well-funded business plan for fast scaling products. If you are a start-up operation, and you have a written business plan you would like to share with us, we are open to discussing your project.

Our BRC Certification insures the quality you expect and our capabilities also include Gluten Free, Organic and Kosher products.

If this information and minimum requirements fit your business model, please contact us.

Are your products non GMO?2020-08-13T08:59:02-06:00

Many of our products are non GMO but some are not.  They best way to get this answer is to fill out of product request form with the specific product you are looking for and we can provide the specification sheet with this information.

What type of packaging do you offer?2020-08-13T09:01:39-06:00

We offer the following in bulk bags: 1 pound, 5 pound, 25 pound. We also offer plastic bottle and pail pack options for your storage convenience: small bottle, medium bottle and large bottle. Packaging can also be sold separately. Please contact us if you are interested.  Read more about our packaging.

I am looking for specification sheets for a product, how do I obtain these?2020-08-13T09:02:30-06:00

Requests for product information such as specification sheets, ingredient information, nutrition information, gluten information, Kosher informatin or usage information can be obtained by filling out our ONLINE FORM.

Can I purchase The Noodles & Company Smolder from Boulder spice mix from you?2020-08-13T09:00:21-06:00

We get this question often. The Smolder from Boulder is a proprietary blend for Noodles & Company and we are unable sell it to the general public. We suggest you visit your local Noodles & Company to enjoy this signature blend.

Do you offer wholesale prices?2020-08-13T08:58:42-06:00

The prices listed on the website are the wholesale prices for orders that are less than 150 pounds. If you are planning on buying 150 pounds or more please contact us.  Read more about our wholesale pricing.

Do you offer liquids, fresh, or frozen items?2020-10-06T11:11:54-06:00

MySpicer only works with dry food ingredients and we do not work with liquids, fresh, or frozen items.

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